APA

Zeithaml V. A. B. M. J., . (2000). Services marketing: Integrating customer focus across the firm. : TATA McGraw-Hill Publishing Co., New Delhi.

Chicago

Zeithaml Valarie A Bitner Mary Jo, . 2000. Services marketing: Integrating customer focus across the firm. : TATA McGraw-Hill Publishing Co., New Delhi.

Harvard

Zeithaml V. A. B. M. J., . (2000). Services marketing: Integrating customer focus across the firm. : TATA McGraw-Hill Publishing Co., New Delhi.

MLA

Zeithaml Valarie A Bitner Mary Jo, . Services marketing: Integrating customer focus across the firm. : TATA McGraw-Hill Publishing Co., New Delhi. 2000.